Effective Date: 27 August 2026
Last Updated: 27 August 2026

Mokib 313 respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit https://mokib313.com, contact us, support our Arbaeen services, apply as a volunteer, check a donation, or submit an application relating to Karwan-e-Hussaini pilgrimage programmes.

By using this website or voluntarily submitting information through it, you acknowledge the practices described in this Privacy Policy.

1. About Mokib 313

Mokib 313 is a volunteer-based and donation-supported service initiative dedicated to serving the Zawwar of Imam Hussain (A.S.) during Arbaeen.

Arbaeen Service Location:
Pole 313, Najaf–Karbala Road, Iraq

India Coordination Office:
Nanauta Sadat, Saharanpur, Uttar Pradesh, India

Privacy Contact:
Email: info@mokib313.com
Phone: +91 9997738272

Karwan-e-Hussaini is a pilgrimage-related initiative presented through the Mokib 313 website. Information submitted for a pilgrimage programme may be processed by authorized organizers and relevant travel-service providers for reviewing and arranging the requested journey.

2. Scope of This Policy

This Privacy Policy applies to information collected through:

• The Mokib 313 website
• Contact and enquiry forms
• Volunteer applications
• Donation and donation-verification facilities
• Donation Search
• Karwan-e-Hussaini pilgrimage applications
• WhatsApp or email communications initiated through the website
• Registration, gallery, news and other website services
• Cookies, security tools and analytics technologies used by the website

This Policy does not control the independent privacy practices of external websites or services linked from our website.

3. Information We May Collect

The information collected depends on how you use the website.

3.1 Information You Provide Directly

We may collect:

• Full name
• Email address
• Phone or WhatsApp number
• City, state, country or postal address
• Enquiry or message details
• Communication preferences
• Any other information voluntarily submitted by you

3.2 Donation Information

When you make or report a donation, we may collect:

• Donor name
• Donation amount
• Donation date
• UPI transaction reference or UTR number
• Limited UPI or payment-identification details
• Phone number or email address
• Verification status
• Receipt and acknowledgement details
• Communication records relating to donation verification

We do not ask for or intentionally collect your UPI PIN, OTP, debit or credit card PIN, internet-banking password or similar confidential authentication credentials.

3.3 Volunteer Information

When you apply as a volunteer, we may collect:

• Full name
• Age or date of birth
• Gender, where relevant to arrangements
• Address, city and country
• Phone number and email address
• Passport details or passport copy, where required for international travel
• Photograph
• Emergency-contact information
• Availability and preferred service role
• Previous volunteering experience
• Dietary, accessibility or medical-assistance requirements
• Other information required to review and coordinate participation

3.4 Karwan-e-Hussaini Pilgrimage Information

When you apply for a pilgrimage programme, we may collect:

• Traveller’s full legal name
• Date of birth, gender and nationality
• Passport number, expiry date and passport copy
• Photograph
• Phone number, email address and residential address
• Family, group or Mahram information
• Room and accommodation preferences
• Departure city and travel preferences
• Visa-related information
• Flight, hotel and transport requirements
• Dietary, medical, wheelchair or accessibility requirements
• Emergency-contact details
• Payment or advance-payment reference
• Supporting documents required for the selected programme

Submitting an application does not itself guarantee a visa, flight, hotel, pilgrimage place or confirmed booking.

3.5 Information Collected Automatically

When you use the website, certain technical information may be collected automatically, including:

• Internet Protocol address
• Browser and device type
• Operating system
• Date and time of access
• Pages visited
• Referring website
• Approximate location derived from an IP address
• Cookie identifiers
• Security, error and server logs

We use this information for website operation, security, troubleshooting, performance and statistical analysis.

4. How We Use Personal Information

We may use personal information to:

• Respond to enquiries and provide requested information
• Verify donations and issue acknowledgements or receipts
• Maintain donation and expenditure records
• Operate the Donation Search facility
• Review and coordinate volunteer applications
• Assign volunteer roles and communicate service instructions
• Review pilgrimage applications
• Prepare quotations and proposed travel arrangements
• Coordinate with visa, airline, hotel, transport and other service providers
• Provide important journey, reporting, safety or schedule information
• Respond to accessibility, dietary or emergency requirements
• Maintain internal administrative and accounting records
• Prevent fraud, misuse and security incidents
• Protect the website, users and organization
• Comply with applicable legal or regulatory requirements
• Improve website content, accessibility and performance
• Send service-related communications
• Send optional news or promotional updates where appropriate consent has been obtained

We will not use passport, medical, donation or application information for unrelated advertising.

5. Consent and Lawful Processing

Where consent is the basis for processing, we seek information through a clear and voluntary action, such as submitting a form, selecting a consent checkbox, sending an email or initiating a WhatsApp conversation.

You may withdraw your consent by contacting us. Withdrawal will not affect processing already lawfully completed before the withdrawal request.

Withdrawal may prevent us from continuing a service that requires the relevant information, such as reviewing a volunteer application, verifying a donation or processing a pilgrimage request.

We may also process or retain information where reasonably necessary to complete a requested service, maintain financial records, establish or defend legal claims, prevent fraud, protect individuals, or comply with applicable law.

6. How We Share Information

We do not sell or rent personal information.

We may share relevant information only when reasonably necessary with:

• Authorized Mokib 313 team members
• Authorized Karwan-e-Hussaini organizers
• Visa-processing representatives or authorities
• Airlines and authorized ticketing providers
• Hotels and accommodation providers
• Transport operators
• Tour coordinators and religious guides
• Insurance or emergency-assistance providers, where applicable
• Payment or UPI service providers
• Website-hosting and technical-service providers
• Email, messaging and communication services
• Form, security, analytics and website-plugin providers
• Professional advisers
• Government, regulatory, judicial or law-enforcement authorities where legally required

Only information reasonably required for the relevant purpose should be shared.

Some third-party providers may process information under their own privacy policies and legal responsibilities.

7. Donation Search and Public Information

The Donation Search facility is intended to help donors check the status of a donation.

Search results should display only limited information necessary for verification. We do not intend to publicly display:

• Full UPI IDs
• Complete UTR numbers
• Bank-account information
• Phone numbers
• Email addresses
• Postal addresses
• Identity documents

A donor may contact us to request correction of inaccurate donation information or review of information displayed through Donation Search.

8. International Processing and Transfers

Mokib 313 activities and website services may involve India, Iraq, Kuwait and other countries relevant to hosting, communication or pilgrimage arrangements.

The website may be hosted on servers located outside India. Personal information may therefore be processed or accessed in another country by authorized service providers or travel partners.

Where information is transferred internationally, we will seek to limit the transfer to what is reasonably necessary and apply appropriate contractual, organizational and technical safeguards, subject to applicable law.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to protect legitimate interests, or to comply with applicable legal, accounting and regulatory requirements.

Our intended retention approach is:

• General enquiries: normally up to 12 months after the last communication
• Unconfirmed or incomplete volunteer applications: normally up to 12 months
• Unconfirmed or incomplete pilgrimage applications: normally up to 12 months
• Completed pilgrimage records: normally up to 24 months after the journey, unless longer retention is legally or operationally required
• Passport and identity-document copies: deleted or securely archived after the relevant visa or journey purpose is completed, normally within 90 days, unless retention is required by law, an active dispute or a service provider
• Donation and receipt records: retained for the period required for accounting, transparency, audit or applicable law
• Security and technical logs: retained according to the hosting and security system’s reasonable operational cycle
• Backup copies: retained according to the website’s backup schedule and securely deleted or overwritten in the ordinary backup cycle

Where a legal obligation, investigation, payment dispute, fraud concern or legal claim exists, relevant information may be retained for a longer period.

10. Cookies and Similar Technologies

The website may use cookies and similar technologies for:

• Essential WordPress functionality
• Login and administrative security
• User preferences
• Form operation
• Spam prevention
• Performance measurement
• Analytics
• Embedded maps, videos or social-media content

Third-party content, including Google Maps, YouTube, analytics or social-media services, may set cookies according to their own policies.

You may restrict cookies through your browser settings. Disabling essential cookies may affect parts of the website.

11. External Services and Links

The website may contain links to services such as:

• WhatsApp
• Google Maps
• YouTube
• Facebook
• Instagram
• Payment or UPI applications
• Airline, hotel, visa or travel websites
• Official holy-shrine websites

When you leave our website or communicate through an external service, that service’s own terms and privacy policy apply. Mokib 313 is not responsible for the independent privacy practices of third-party services.

12. Security

We use reasonable administrative, technical and organizational measures intended to protect personal information, including:

• HTTPS encryption
• Restricted administrative access
• Password-protected systems
• Website and database backups
• Security monitoring
• WordPress, theme and plugin updates
• Limited access to passport and application records
• Secure hosting controls
• Review of access to sensitive documents

No internet transmission or storage system can be guaranteed to be completely secure. Users should not send passwords, OTPs, card PINs, UPI PINs or other confidential authentication credentials through website forms, email or WhatsApp.

13. Personal-Data Breach

If we become aware of a personal-data breach that is likely to affect individuals, we will take reasonable steps to:

• Investigate and contain the incident
• Reduce possible harm
• Inform affected individuals where required
• Explain the nature and likely consequences of the incident
• Provide appropriate safety recommendations
• Notify relevant authorities where legally required

Questions concerning a suspected privacy or security incident may be sent to info@mokib313.com.

14. Children and Minors

The website is not intended to independently collect personal information from children without appropriate authorization.

Where a person under 18 is included in a volunteer or pilgrimage application, the application must be submitted or authorized by a parent or lawful guardian. We may request information necessary to verify the parent or guardian and their consent.

Mokib 313 volunteers must satisfy the age and eligibility requirements applicable to the relevant programme.

15. Your Rights and Choices

Subject to applicable law, you may request:

• Confirmation of whether we hold your personal information
• Access to relevant personal information
• Correction or completion of inaccurate information
• Withdrawal of consent
• Deletion or erasure of information
• Removal from optional promotional communications
• Information about the purpose of processing
• Review of a donation-search result
• Submission of a privacy complaint or grievance

To exercise these rights, email info@mokib313.com with:

• Your full name
• Relevant phone number or email address
• Application, donation or reference number, if available
• A clear description of your request

We may request reasonable information to verify your identity before acting on a request. We will not ask for your UPI PIN, OTP or online-banking password.

Certain information may not be deleted immediately where retention is required for accounting, fraud prevention, legal compliance, dispute resolution or an active booking.

16. Optional Communications

Service-related messages concerning an enquiry, donation, application, journey or volunteer activity may be necessary to fulfil your request.

Promotional or general update messages will be sent only where permitted. You may opt out by:

• Using an available unsubscribe option
• Replying “STOP” where appropriate
• Contacting us at info@mokib313.com

Opting out of promotional communications will not prevent essential service-related messages.

17. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, legal obligations or data-handling practices change.

The revised version will be published on this page with an updated “Last Updated” date. Significant changes may also be communicated through an appropriate website notice.

18. Contact and Grievance Redressal

For privacy questions, correction requests, deletion requests, consent withdrawal or complaints, contact:

Privacy Contact — Mokib 313
India Coordination Office: Nanauta Sadat, Saharanpur, Uttar Pradesh, India
Email: info@mokib313.com
Phone: +91 9997738272
Website: https://mokib313.com

Please include sufficient information for us to identify and respond to your request. Do not send passwords, OTPs, UPI PINs or card PINs.

We will review privacy requests and grievances within a reasonable period in accordance with applicable law.